Customer Services Features


Random Testimonials

Why should you randomly display testimonials from satisfied customers? A good review of your company by a satisfied past customer can reassure potential future customers about your company and your services. Testimonials are a great way to prove the quality of service your company provides. Some customers are wary of buying online so a good review of your store from satisfied customers may be the deciding factor. Besides building customers confidence, this feature also keeps your homepage fresh between updates. People who frequent your store will know that you are dedicated to this service you are providing, because they’ll hear it from previous customers. With this enhancement, you enter your customer testimonials into a page that we will create on your site, and each of these testimonials will then be randomly selected to appear in the location you specify on the homepage. This keeps the information fresh, and makes it more likely that potential customers will actually see the testimonials. If you would like them to appear on every page, we can incorporate this enhancement to appear above or below the navigation as well. There is no bad place to find someone saying something nice about your site.

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Custom News Letter (Mailing List Signup)

How do you reach out to customers with promotions, newsletters or new products? Offer your customers an opportunity for you to contact them. You can collect their email address using our Mailing List Signup feature. With the mailing list interface displayed on every page, your customers will always have a chance to sign up. A link to our store’s Privacy Policy is presented in the immediate vicinity of the submit button to foster trust in your company.

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Custom Contact Us Form (PHP)

Why do I need a Contact/Request Form? Get specific and direct questions from your customers. Every business needs customer feedback, but we often receive information that is not necessarily pertinent to a specific product and this causes you to spend more time filtering through long emails to get see whether or not your customer has a question or just wants to send you a note for whatever reasons. Save yourself time and provide better service by using a Custom Contact Form by Your Store Addons. With a customized form you’ll be able to cut down on the spam emails you’re receiving and will get precise information. You can keep your customers on point by having them choose the department or group they need information from. A custom form also lets you gather detailed customer information such as name, phone number and order # without taking time to look them up. A user-friendly form may even reduce the number of phone calls you receive. Every good business wants to see their customer comments. Custom Forms organize those comments to be the most helpful and least distracting. Save yourself time and improve your customer response time. A Custom Form makes it possible!

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Advanced Search

Why use Advanced Search? Your customers can customize their shopping experience to their liking. This makes for happy customers. Happy customers are more likely to buy! If you operate a large store with many products, you want Advanced Search from Your Store Addons. Your customers can more quickly find what they seek in your store without having to navigate through endless sections and subsections. This is a genuine problem for web sites with hundreds of products. Advanced Search solves it! You can provide prearranged suggestions for refining your customers’ searches. This helps you guide them better as they search. Examples for narrowing searches include brand, category, item, number, size, color, etc. Customers can see a group of products to compare that might not otherwise be grouped together in the store. For example, many customers shop by brand. Advanced Search by Your Store Addons can list every product made by a certain brand. Customers who know what they want can order directly from search results. The outside data base used to generate search results is maintenance-free. It will synchronize with your Yahoo! Stores database through the XML feed of your store. Advanced Search is automatically updated as we improve our search algorithm. Advanced Search from Your Store Addons allows your customers much more control over their shopping experience on your site. They can find exactly what they want more easily. And as we know, the customer is always right…

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